Below are some commonly asked questions about the general nature of Escape Rooms, and what we do here at Red House Mysteries. For accessibility information please click here.

What is an Escape Room?

Pretty much what it says on the tin – you and your team are locked in a room for 60 minutes, you have to solve the puzzles, riddles and the mystery to get out in time. We are currently running two rooms in Exeter – “The Shadow Darkens”, a 1940s detective mystery, and “The Danziger Experiment”, a Cold War era covert science experiment.

When can we come and have a go?

We are open Tuesday to Sunday every week. Check out the booking calendar to see what’s available. Our  rooms are fully air conditioned, so perfect for either rainy winter weekends, or those hot, muggy summer holidays.

How much does it cost?

Prices start at £19 per person. Full pricing details are listed on the booking page for each room.

Is it suitable for children?

Children (16 and under) must be accompanied by an adult on site. We do not allow any exception to this. Children under 6 can play for free (but still count as one of your team members! The maximum is still 7 people). For specific details on the themes and contents of each room, click here.


What is the best team size?

This depends on a number of things – including your level of experience, your puzzle solving abilities, and your levels of teamwork! Generally we would suggest that a group of 4 or 5 people is optimal, but bear in mind that with more people you’ve got more brains, different ways of thinking, and more sets of hands – whereas with fewer people it’s easier to communicate clearly and move around the space freely.

Is this suitable for people with limited or no English?

The nature of the puzzles in escape rooms generally means they are usually suitable for anyone regardless of language – however, as our rooms are often very story and scenario based they tend to require more reading and comprehension than a standard game. We would recommend that teams have at least one member who is fluent in English to get the most from the experience.

Do you have parking?

We don’t have our own car park as we are based in the centre of town. However, there is plenty of parking nearby – Smythen Street or Mary Arches are closest.

What is your cancellation policy?

We allow cancellations or postponements for any reason up to 48 hours before your booking time. Please get in touch with us as soon as you’re able if you wish to cancel. After the 48 hour window has passed we will not provide a refund to cancelled or missed bookings except in extenuating circumstances. This is at our discretion. Gift Voucher bookings are non-refundable, but if you cannot attend your booking then let us know up to 48 hours in advance and we can cancel your booking and restore your unique voucher code for use another time.


I have a voucher and I don’t know how to redeem it

Red House Mysteries Gift Vouchers can be redeemed on our booking system during checkout. We are no longer accepting vouchers from any external suppliers.